Creating Quality Everyday
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Creating Quality Everyday
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English
English العربية

Terms of service

Terms and Conditions

Website Policy

This Policy highlights how Heilen Healthcare collects, uses, maintains and discloses information collected from users on www.heilen-healthcare.com. This privacy policy applies to the Site, all products and services offered by Heilen Healthcare.

  •  Any dispute or claim arising out of or in connection with this website shall be governed and
    construed in accordance with the laws of Egypt.
  •  Egypt is our country of residence.
  •  If you make a payment for our products or services on our website, the details you are asked
    to submit will be provided directly to our payment provider via a secured connection.
  •  The cardholder must retain a copy of transaction records and Merchant policies and rules.

General conditions

In case we sent you the wrong product, or the product is faulty, we will accept returns free of charge same day, provided that:

  • Products are returned in the original packaging
  •  Package was never opened, i.e. is sealed
  •  The product shows no sign of usage,
  •  The stamped invoice is attached,

Refund & cancellation policy:

If you changed your mind after ordering, you can cancel your order maximum same day or in any case of exchange, the return request must be executed within 14 days after delivery and you will just pay the shipping fees for the exchange request.
Refunds will be done only through the Original Mode of Payment
3% handling fee applies on cancelled orders made through a credit card
If your product matches the conditions above, please call our customer service at +201124055000 or by email: customer.service@heilenhealthcare.com, they will walk you through the process of shipping the product back to us.

Note

Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to: Exchange your order with another Heilen’s product, or get a refund, cash or bank transfer.

1. What if I changed my mind?

  • Please call our Customer Service at +201124055000 or by email: customer.service@heilen-
    healthcare.com to proceed with the return process (conditions above apply).

2. What if my product is faulty (defective)?

  • Please contact our Customer Service at +201124055000 or by email: customer.service@heilen-
    healthcare.com

  • We will examine the case to verify the defectiveness and get back to you as soon as possible.
    In any case, the return request must be executed within 14 days after delivery.

3. What if I was sent the wrong item?

  • We apologise for any inconvenience. Please call our Customer Service at +201124055000 or by
    email: customer.service@heilen-healthcare.com; we will guide you through the return process
    (conditions above apply).

Order Receiving Policy

  • If you have any questions regarding the current status of your order you can contact our customer
    service at +201124055000 or by email: customer.service@heilen-healthcare.com.
  • It is possible to cancel your order, but only if your order has not yet been sent to the courier. Be aware, this goes very fast! In this case, please always contact our customer service.
  • If you have already received your Heilen product, you can easily request a return label by contacting our
    customer service, indicating the reason behind your refund request.
  • If you want to change the delivery address of your order, please contact our customer service.

Privacy Statement

  • On our website you can order Heilen’s products.
    We also use cookies when visiting our website.
    This means that in certain cases we record personal details of you as a visitor.

  • What do we do with that data? What is the basis for using this data? We would like to inform you
    about this.

Information Regarding Your Order

  • For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order.
  • We also give your details to others if necessary for an order, for example to delivery services.
  • Our legal basis for processing this data from you is thus implementing our contractual agreements.
  • We will not be able to execute your order without this information.
  • We always process your payment data in a secure payment environment.
  • Do you pay with a credit card? Your credit card information will then be sent to Accept Online Payment from our secure environment. They carry out our credit card payments. We do not see your credit card details,
  • Accept only tells us if your payment has been successful. Or not. We only pass on your data to other parties if this is necessary for our services. We engage these parties: delivery partners, payment partners, IT service providers.
  • We engage media and advertising agencies and research agencies to show you targeted advertisements and to investigate which people are very happy with our products.
  • Parties that access your data may only use it to perform a service on our behalf.
  • They may never use this data for other purposes. We make agreements with these parties in processing agreements.