If you changed your mind after ordering, you can cancel your order maximum same day or in any case of exchange, the return request must be executed within 14 days after delivery and you will just pay the shipping fees for the exchange request.
Refunds will be done only through the Original Mode of Payment
3% handling fee applies on cancelled orders made through a credit card
If your product matches the conditions above, please call our customer service at +201124055000 or by email: customer.service@heilenhealthcare.com, they will walk you through the process of shipping the product back to us.
Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to: Exchange your order with another Heilen’s product, or get a refund, cash or bank transfer.
Please contact our Customer Service at +201124055000 or by email: customer.service@heilen-
healthcare.com
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
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This means that in certain cases we record personal details of you as a visitor.
What do we do with that data? What is the basis for using this data? We would like to inform you
about this.